six-sigma-define-tollgate-review-plus-free-template

Six Sigma ‘Define’ Tollgate Review (Plus Free Template)

A Tollgate Review will help you determine if the goals in a DMAIC stage have been completed and whether you can move on to the next stage.

A Six Sigma Tollgate Review is like a checkpoint at which the various team members meet with a project Champion and determine whether the work has been performed as indicated in the project plan and whether the objectives mentioned have been achieved.

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Six Sigma Define Tollgate Review and Deliverables:
Has the Project Team been developed?

  • Is the team and project sponsored by a champion or business leader?
  • Is the team comprised of SME’s
  • Have they had the Yellow Belt Training?

Has the “Project Charter” been developed?
(The following questions should help determine the answer)?

    • Business Case: What are the compelling business reasons for embarking on this project?
      • Is the project linked to key business goals and objectives?
      • What key business process output measure(s) will the project leverage and how?
      • What are the rough order estimates on cost savings/opportunities on this project
    • Problem Statement (Starting Line):
    • stop-for-tollgate-reviewWhat specifically is the problem?
    • Where does it occur?
    • When does it occur?
    • What is its extent?
  • Goal Statement (Finish Line):
    • What is the goal or target for the improvement team’s project?
    • Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
    • Has anyone else (internal or external to the organization) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
    • How will the project team and the organization measure complete success for this project?
  • Project Scope:
    • What are the physical boundaries of the scope?
    • What is in bounds and what is not?
    • How does the project manager ensure against scope creep?
    • Is the project scope manageable? What constraints exist that might impact the team?
  • Milestones:
    • When was the project start date?
    • When is the estimated completion date?
    • Is the project currently on schedule according to the plan?
    • Has a project plan with milestones been developed?
    • Is there a critical path (due dates to each phase of the DMAIC) to complete the project?
    • How will variation in the actual durations of each activity be dealt with to ensure that the expected project completion date is met?

Do we understand the Customers’ Requirements?

  • Have the customer’s been identified?
  • Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
  • What customer feedback methods were used to solicit their input?
  • Have the customer needs been translated into specific, measurable requirements?

Has a SIPOC diagram been produced describing the Suppliers, Inputs, Process, Outputs, and Customers?

Have you used a Lean tool like the Value Stream Map to Identify Waste in the Process and to help in the Project Scoping process?

Define Stage Deliverables:

  • Project Team has been developed and is sponsored by a champion or business leader.
  • Project management charter, including business case, problem and goal statements, project scope, milestones, roles and responsibilities, communication plan.
  • Completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers.
  • Completed Value Stream Map to show “present state” of Waste in the process and to further scope (If applicable)
  • Red flags and recommendations for resolution defined
  • Next steps documented
  • Approval of report out signed by Project Champion