A Tollgate Review will help you determine if the goals in the Lean Event stages (PDCA or DMAIC) have been completed and whether you can move on to the next stage. A Lean Event Tollgate Review is like a checkpoint at which the various team members meet with a project Champion and determine whether the work has been performed as indicated in the project plan and whether the objectives mentioned have been achieved.
Below is -snippet- of the Lean Event Tollgate Review:
Lean Event “Day 0” Tollgate and Deliverables
* This should happen no less than two weeks before the Lean Event (Day 1-5) takes place
- Has the Project Team has been developed?
- Is the team and project sponsored by a champion or business leader?
- Does the Team include SME’s
- Have they had the Lean and Six Sigma White Belt Training
- Has the “Project Charter” been developed?
(The following questions should help determine the answer)?
- What are the compelling business reasons for embarking on this project?
- Is the project linked to key business goals and objectives?
- What key business process output measure(s) will the project leverage and how?
- What are the rough order estimates on cost savings/opportunities on this project?
· Problem Statement (Starting Line):
- What specifically is the problem?
- Where does it occur?
- When does it occur?
- What is its extent?
· Goal Statement (Finish Line):
- What is the goal or target for the improvement team’s project?
- Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
- Has anyone else (internal or external to the organization) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
- How will the project team and the organization measure complete success for this project?
· Project Scope
- What are the physical boundaries of the scope?
- What is in bounds and what is not?
- How does the project manager ensure against scope creep?
- Is the project scope manageable? What constraints exist that might impact the team?
- When was the project start date?
- When is the estimated completion date?
- Is the project currently on schedule according to the plan?
- Has a project plan with milestones been developed?
- Is there a critical path (due dates to each phase of the DMAIC) to complete the project?
- How will variation in the actual durations of each activity be dealt with to ensure that the expected project completion date is met?
- Do we understand the Customers’ Requirements?
- Have the customer’s been identified?
- Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
- What customer feedback methods were used to solicit their input?
- Have the customer needs been translated into specific, Measurable requirements?
- Has a SIPOC diagram been produced describing the Suppliers, Inputs, Process, Outputs, and Customers?