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Cost of Poor Quality (COPQ)

Poor quality products and services silently drain business profits through hidden costs that many organizations fail to recognize. The cost of poor quality (COPQ) represents a significant financial burden that extends far beyond simple defect correction. Understanding...

Affinity Diagram

Have you ever faced a large amount of information—maybe customer feedback, project ideas, or complex data—that seems messy and hard to handle? You know the answers are in there, but how do you find the key themes and common points? Affinity mapping offers you a clear...

Common Cause Variation

In Lean Six Sigma, a control chart can display two types of variation, specific cause variation (points outside of the limits or a nonrandom pattern) and common cause variation. When the control charts for a process measure show a random pattern or variation, it is...

Charter

What is a Six Sigma Project Charter? The project charter is a Two-page document in 6 Sigma that uses a process improvement project. The charter provides data-driven information that explains the necessity of the project. The Six Sigma project...

Cause and Effect Diagram

What is a “Cause and Effect Diagram”? A cause-effect diagram tool (also C&E Diagram) can be used for example in categories to organize the possible causes of a problem or effect. It is displayed graphically and suggests causal relationships between...
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