Kevin Clay, MBB (Page #)

What is a High Reliability Organization (HRO)?

Table of contentsWhat is a High Reliability Organization (HRO)?Why are negative outcomes rare?Communication skills are essential for solving problems.Core principles for high-reliability healthcare organizationsStaffing challenges in healthcare are related to digital...

What is a 5S Event?

SSDSI Blog

Estimated reading time: 13 minutes Table of contents5S Event, creating the 5S workplace5S, The “Gateway to Improvement”Preparation for your 5S Event5S Event – The Five Steps5S Event, Step #1 – Sort (or Seri)5S Event, Step #2 – Straighten (or Seiton)5S...

Voice of the Customer

SSDSI Blog

Table of contents Voice of the Customer in Lean Six Sigma How do we define the Voice of the Customer (VOC)? In 4 Steps Implement the Voice of the Customer (VOC) 1- Learn how to interpret the needs of your customers 2- CCR: Transforming needs into requirements 3- KPOV:...

What is the Voice of the Process (VOP)?

SSDSI Blog

Table of contents Voice of the Process (VOP) In Six Sigma Standard Deviation and Mean Capability Indicators (Voice Of The Process in Six Sigma) Are the Specs Accurate? (Voice Of The Process in Six Sigma) Determine What the Customer Will Take Voice Of The Process...

Why are KPIs important in Lean Six Sigma?

SSDSI Blog

Table of contents When companies have the wrong KPIs, or worse, no KPIs… I’m going to “clue you in” on the Root Cause of most Failures Aiming at fuzzy target(s) No target(s) (or not knowing that there is a target) Aiming at the wrong target(s) Trying to Aim at...