Voice of the Customer

Table of contentsVoice of the Customer in Lean Six Sigma How do we define Voice of the Customer (VOC)?In 4 Steps Implement Voice of the Customer (VOC) 1- Learn how to interpret the needs of your customers 2- CCR: Transforming needs into requirements 3- KPOV: Managing...

What is the Voice of the Process (VOP)?

Table of contentsVoice of the Process (VOP)Standard Deviation and MeanCapability Indicators(VOP) Are the Specs Accurate?(VOP) Determine What the Customer Will Take(VOP) How well does the organization meet customer expectations?The Voice of the Customer...
Why are KPIs important in Lean Six Sigma?

Why are KPIs important in Lean Six Sigma?

What happens when companies have the wrong targets (or KPIs) or worse, no targets?   My team and I am are invited to many companies to help “revive” Lean and/or Six Sigma. It’s easy to see where these companies have failed to sustain past continuous improvement...

Why Do We Need a Lean Six Sigma Project Hopper?

Why do we need a Lean Six Sigma Project Hopper? We (the Management) already know what the problems are! Let me ask you a question … Who is going to make more of an impact on identifying problems to improve and increase the company’s bottom line? The Leadership (who...

Why Lean Six Sigma Deployments Crash & Burn!

Why Lean Six Sigma Deployments Fail!   When I was 18, I bought a 1967 Ford Mustang with a 302 Motor. The motor needed to be rebuilt which was an expensive problem for an 18-year-old. I thought to myself “how hard can it be? It’s just metal parts and gaskets.” I...