


Voice of the Customer
Table of contentsVoice of the Customer in Lean Six Sigma How do we define Voice of the Customer (VOC)?In 4 Steps Implement Voice of the Customer (VOC) 1- Learn how to interpret the needs of your customers 2- CCR: Transforming needs into...
What is the Voice of the Process (VOP)?
Table of contentsVoice of the Process (VOP)Standard Deviation and MeanCapability Indicators(VOP) Are the Specs Accurate?(VOP) Determine What the Customer Will Take(VOP) How well does the organization meet customer expectations?The Voice of the Customer...
Why are KPIs important in Lean Six Sigma?
What happens when companies have the wrong targets (or KPIs) or worse, no targets? My team and I am are invited to many companies to help “revive” Lean and/or Six Sigma. It’s easy to see where these companies have failed to sustain past continuous improvement...