


Voice of the Customer
Table of contentsVoice of the Customer in Lean Six Sigma How do we define the Voice of the Customer (VOC)?In 4 Steps Implement the Voice of the Customer (VOC) 1- Learn how to interpret the needs of your customers 2- CCR: Transforming needs into requirements 3- KPOV:...
What is the Voice of the Process (VOP)?
Table of contents Voice of the Process (VOP) In Six Sigma Standard Deviation and Mean Capability Indicators (Voice Of The Process in Six Sigma) Are the Specs Accurate? (Voice Of The Process in Six Sigma) Determine What the Customer Will Take Voice Of The Process...
Why are KPIs important in Lean Six Sigma?
Table of contents When companies have the wrong KPIs, or worse, no KPIs… I’m going to “clue you in” on the Root Cause of most Failures Aiming at fuzzy target(s) No target(s) (or not knowing that there is a target) Aiming at the wrong target(s) Trying to Aim at...