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SMED

SMED (or Single Minute Exchange of Dies) is a method of reducing the time it takes to changeover (or set up) a machine. It involves identifying elements that are internal or external to the machine’s operation time, then converting those elements to externally...

Measurement System Analysis (MSA)

In manufacturing, accurate measurements are crucial. They guide decisions on process improvements. Measurement System Analysis (MSA) helps ensure these measurements are reliable. MSA evaluates the quality of measurement systems. It identifies variations that can...

Key Process Input Variable (KPIV)

A key process input variable (KPIV) is a process input that provides a significant impact on the output variation of a process or a system or on the key process output variable (KPOV) of a product. This means that the KPOV is determined by the KPIV; so, if the KPIV is...

Scope Creep

Project Scope creep (sometimes known as “requirement creep” or even “feature creep”) refers to how a project’s requirements tend to increase over a project lifecycle, e.g. what once started out as a single deliverable becomes five. Or a product that began with three...

VOC (Voice of the Customer)

Voice of the customer (VOC) is a term used in business and Information Technology (through ITIL, for example) to describe the in-depth process of capturing customer’s expectations, preferences and aversions. Specifically, the Voice of the Customer is...