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Critical to Customer (CTC)

Critical to Customer (CTC) is a term used in Six Sigma and process improvement methodologies to refer to the characteristics or attributes of a product or service that are most important to the customer. CTCs are the features or aspects of a product or service that...

Defects Per Unit (DPU)

Table of contentsWhat are Defects Per Unit (DPU)?Benefits of Attending to DPUWhy is DPU Important?Related Articles: Estimated reading time: 4 minutes What are Defects Per Unit (DPU)? Defects per Unit (DPU) is a measure of process quality in Six Sigma that is used to...

Defects per Opportunity (DPO)

Defects per opportunity serves as one of the most powerful quality metrics in modern business operations. Organizations that master this measurement consistently deliver superior products and services while reducing costs and improving customer satisfaction. This...

Define, Measure, Explore, Develop, Implement (DMEDI)

DMEDI is an acronym that stands for Define, Measure, Explore, Develop and Implement. It is a process improvement methodology similar to DMADV, that is also used in Six Sigma, to improve the quality of a process. Define: The first step in the DMEDI process is to...

Define, Measure, Analyze, Design, Verify (DMADV)

DMADV is an acronym that stands for Define, Measure, Analyze, Desig and Verify. It is a process improvement methodology used in Six Sigma, a quality management approach that aims to improve the quality of a process by identifying and removing the causes of defects and...