SSDSI Blog Archives

What is Gemba? The Real Place in Lean & Kaizen

In the world of business improvement and lean management, “Gemba” is more than just a buzzword—it’s a philosophy. Gemba, a Japanese term that translates to “the real place,” refers to the actual location where work happens and value is created. Whether it’s a factory...

Key Differences Between Precision and Accuracy Explained

In science and engineering, we use accuracy and precision to assess the reliability of measurements. However, people often misunderstand or confuse these terms. Accuracy and precision represent distinct concepts, despite their common misuse. This article will explore...

What is Poka Yoke and How does it Works?

Poka Yoke is a Japanese term that means “mistake-proofing.” It refers to mechanisms used in lean manufacturing processes to help prevent mistakes from occurring, thus ensuring high-quality production and reducing defects. Introduced by Shigeo Shingo in the...

Kanban Basics: How It Helps You Get Things Done?

Kanban, a Japanese word meaning “visual card” or “signboard,” is a method used in lean production systems. It originated in the Toyota Production System (TPS) as a way to manage work and inventory efficiently, ensuring smooth production and...

Voice of the Customer: Enhancing Customer Experience

The Voice of the Customer (VoC) refers to the process of capturing customer feedback, opinions, needs, and expectations to better understand and improve products, services, and overall customer experience. As businesses increasingly prioritize customer experience...

What is the Voice of the Process (VOP)?

Table of contentsWhat is the Voice of the Process (VOP)?Standard Deviation and MeanVOP Capability IndicatorsAre the Specs Accurate?Determine What the Customer Will TakeHow Well Does the Organization Meet Customer Expectations?Benefits of Voice of the ProcessRelated...