Poka Yoke is a Japanese term that means “mistake-proofing.” It refers to mechanisms used in lean manufacturing processes to help prevent mistakes from occurring, thus ensuring high-quality production and reducing defects. Introduced by Shigeo Shingo in the...
Kanban, a Japanese word meaning “visual card” or “signboard,” is a method used in lean production systems. It originated in the Toyota Production System (TPS) as a way to manage work and inventory efficiently, ensuring smooth production and...
The Voice of the Customer (VoC) refers to the process of capturing customer feedback, opinions, needs, and expectations to better understand and improve products, services, and overall customer experience. As businesses increasingly prioritize customer experience...
A Fishbone Diagram, also known as a Cause and Effect Diagram or Ishikawa Diagram, helps identify the root causes of a problem. It serves as a powerful tool for problem-solving. Named for its resemblance to a fish’s skeleton, this diagram visually maps out all...
In the world of professional development, the Six Sigma Green Belt certification is very valuable. It helps people become experts in improving processes and making businesses run better. But, there are many certification options out there, and some of them are very...