Glossary Terms Archive

Team Charter

Team charters are typically created in groups, and the members of the team are involved in the process. Team leaders will facilitate the discussion and ask key questions to help define the critical elements of the team. The initial “chartering discussion”...

Force Field Analysis

Force field analysis represents a systematic decision-making framework that identifies, analyzes, and visualizes the competing forces surrounding any proposed change or decision. This powerful analytical tool helps change agents understand the complex dynamics at play...

Error-Proofing

Error proofing, also known as poka-yoke, is a quality control method used to prevent mistakes or defects in processes, products, or services. The primary goal of error-proofing is to design systems, processes, or tools that either prevent mistakes from happening or...

Data Collection Plan in Six Sigma: What It Is, Template, and How to Build One

A data collection plan is a structured document that specifies exactly what data a Six Sigma team will collect, how they will collect it, who will collect it, and when. It is created in the Measure phase of DMAIC and used as the foundation for every analytical...

Discrete Data: Definition, Examples, and How Six Sigma Teams Use It

Discrete data is information you count, not measure. It exists only in whole, separate values, like the number of defective parts on a shift or the number of customer complaints in a week. You cannot have 3.5 defects or half a complaint. Discrete data matters in Six...