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Operational Risk Management: The Six Sigma Approach

Operational risk management (ORM) is the practice of identifying, measuring, and controlling the risk that a process, person, or system will fail to perform as expected. Here’s the insight most ORM explanations miss entirely: variation is the mathematical proxy...

Choosing by Advantages (CBA): A Complete Guide

Choosing by Advantages (CBA) is a decision-making method built by Jim Suhr. It compares the real differences between options instead of scoring each option separately. Most decision tools ask, “How good is each option?” CBA asks a different question:...

Service Blueprint: Components, Example, and Six Sigma Use

A service blueprint is a diagram that maps a service delivery process from two sides at once: what the customer experiences, and everything happening behind the scenes that makes that experience possible. Developed by G. Lynn Shostack in a 1984 Harvard Business Review...

Current State Analysis: What It Is, Tools, and How to Do It

Current state analysis is the practice of documenting how a process actually performs today, using real data and direct observation, rather than relying on assumptions, outdated documentation, or how the process is supposed to work on paper. It matters because most...

Process Governance: Framework, Roles, and Six Sigma Connection

Process governance is the framework of roles, policies, and controls an organization uses to design, execute, monitor, and continuously improve its business processes, keeping them aligned with strategic goals rather than left to drift on their own. It matters because...