Key Performance Indicator (KPI)

A performance indicator or key performance indicator (KPI) is a type of performance measurement. KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in...

Z-score

“In statistics, the standard score is the number of standard deviations by which the value of a raw score (i.e., an observed value or data point) is above or below the mean value of what is being observed or measured. Raw scores above the mean have positive...

VOP

Voice of the Process.

VOC

Voice of the Customer.

VOB

Voice of the Business.