What is Critical to Quality (CTQ)?

SSDSI Blog

Critical to Quality is a quality management concept that stresses the importance of understanding customer needs and preferences. Following a CTQ process allows organizations to translate customer needs into performance requirements that can be implemented, resulting...
What is the Pareto Principle?

What is the Pareto Principle?

SSDSI Blog

Pareto Principle (80/20 rule) is a powerful concept in many fields. From business management to productivity, it has a huge impact. It suggests that 80% of the results are a result of 20% of the efforts. The Pareto Principle is named for the Italian economist Vilfredo...
What is Heijunka?

What is Heijunka?

SSDSI Blog

Heijunka is one of thirteen pillars in the Toyota Production System. It was created to reduce unevenness and save costs. This is a Japanese word for “levelling” or “production smoothing”. It allows companies to optimize their inventory system...
What is Mura?

What is Mura?

SSDSI Blog

Mura is a term used in the Toyota Production System to describe unevenness in production. TPS identifies it as one of three waste types, along with muda (waste), and muri (overburden). Three types of wasteful activities, muda, mura, and muri, negatively affect...
What is Process Intelligence?

What is Process Intelligence?

SSDSI Blog

Process intelligence is a combination of task analysis and intuitive thinking. Combining process mining and business concepts can deliver insights about end-to-end systems. Process Intelligence (PI) provides suggestions for automation as well as clear ideas for...