This article was written by our guest Blogger:
Dale Savage, Continuous Improvement & Training Administrator at Greenville Technology, Inc
Quality Circles have been a part of continuous improvement and associate involvement for many years. For the most part, in the United States, the members of the group meet before or after their normal work shifts for one to two hours weekly until their project is completed. In some supply bases, the team has the opportunity to also create a presentation of their work in order to compete with other suppliers in a conference setting.
The popularity of this program has varied at times and, according to the Harvard Business Review, “few QC programs turn into other kinds of programs; more commonly, decline sets in. During this period, groups meet less often, they become less productive, and the resources committed to the program dwindle. The main reason the groups continue at all is because of the social satisfaction and pleasure the members experience rather than the groups’ problem-solving effectiveness. As managers begin to recognize this, they cut back further on resources. As a result, the program shrinks.