Refunds for Customer-Initiated Cancellations

• If you cancel a confirmed training 11 or more business days before the class start date and request a refund:
  • Credit Card or Purchase Card Payments – You will receive a full refund, minus a 9% + $0.30 credit card (Stripe) processing fee.
  • Invoice or Bank Transfer Payments – You will receive a full refund upon request.
• Full refunds are not available for cancellations made less than 11 business days before the course start date.

——————————-

Refunds for Late Cancellations

• If you cancel 6-10 business days before the class start date:
  • Credit Card or Purchase Card Payments – You will receive a 50% refund, minus a 9% + $0.30 credit card (Stripe) processing fee.
  • Invoice or Bank Transfer Payments – You will receive a 50% refund upon request.
• If you cancel 0-5 business days before the class start date, no refund will be available.

However:

• You can transfer your enrollment to a future training course of the same or lesser value within 365 days of the cancellation.
• You can also substitute another participant in your place at any time.

——————————-

Refunds for Six Sigma Development Solutions, Inc. Cancelations

If we cancel a public class:

• Courses paid through our website (https://sixsigmadsi.arlo.co/) via credit card – You can request a full refund.
• Courses paid via invoice or bank transfer – You can request a full refund.