Customer Cancelation Policy (Public or Private Live Virtual, Live In-Person, and Hybrid courses)
To cancel your enrollment, please email [email protected] or fax your request to 888-325-4281.
If you cancel 11 or more business days before the start date of class, you won’t be charged the training fee.
If you cancel 6-10 business days before the class, you’ll be charged 50% of the training fee.
If you cancel 0-5 business days before the class, you’ll be charged 100% of the training fee.
If you cancel and wish to reschedule, you can transfer your enrollment to a future course of equal or lesser value within one year of your cancellation date.
If you cancel a public course and incur a penalty, that amount can only be applied to another public course (not a private course) within 365 of the last day of the public course you were enrolled.
You’re welcome to substitute another person in your place at any time.
If you don’t cancel and don’t attend, you’re still responsible for the full payment.
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Customer Cancelation Policy (Online (Self-paced) Lean Six Sigma courses)
All purchases of online (self-paced) courses are final. No refunds or cancellations are available once you’ve made a purchase.
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Six Sigma Development Solutions, Inc. Cancellation (Public Live Virtual, Live In-Person, and Hybrid courses)
We reserve the right to cancel or modify a class at any time due to reasons such as low enrollment, venue or equipment issues, or trainer availability.
Public courses must meet a minimum number of participants to take place. If a class doesn’t meet this requirement, it will be canceled.
If your class is canceled, we’ll notify you and provide alternative options, such as:
Rescheduling for a later training date in your area.
Attending an in-person session at a different location.
Joining a hybrid or live virtual course.
Whenever possible, we’ll inform you at least 7 days in advance if a class is canceled.
We are not responsible for any costs related to travel, accommodation, or other expenses due to a canceled class.
If we cancel your class, your only financial remedy will be a full refund of any prepaid course fees.
